Quality Analyst-Call Center
Full time
through Mintstage in
Bangalore, India
Job highlights
Posted on May 10, 2017- Professional background in
- Job level Experienced
-
Pays salary of
INR 25,000 - INR 30,000 /month
(Fixed Salary)
Job details
Designation: Quality Analyst-Call Center
Experience: of 3 -4 Years
Location: Bangalore
Qualification: Any Graduate
Job Description:
• Work with the Ops/call center & Training team and take responsibility for offering the customers the highest functional quality services.
• Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process.
• Calibration within team and with TLs
• Prepare & Monitor reports and analyze trends to provide inputs for increasing productivity and excellence
• Highlight corrective actions by doing data analysis to improve process efficiency.
• Ability to do a Root Cause Analysis and action planning.
• Work upon the action plans to improve data Quality scores and increasing customer delight levels
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