Responsibilities:

• Provide customer service by greeting and assisting customers, and responding to customer inquiries.
  
• Engaged in helping customer to purchase, updating customer details, reconciling cash receipts, or in performing services for customers.
  
• Monitor sales activities to ensure that customers receive satisfactory service and quality service.
  
• Monitor credit and reorder when inventory drops to a specified level.
  
• End to end follow-up on incidents/requests to ensure proper closure and confirmation with customer.
  
• Provide client support and technical issue resolution via E-Mail, phone and other electronic ;
  
• Proactively pick up calls and follow- up on customer voice messages left in our support system.
  
• Consolidate daily & weekly sales report for reporting purposes.
  

Requirements:

• Have excellent telephone mannerisms
  
• Be able to speak fluent English and Bahasa Malaysia.
  
• Be detailed, organized and independent and outspoken.
  
• Be familiar with excel, word processing as well as writing and basic typing skills.
  
• Be able to prioritize assignments, meet deadlines, and multi-tasking.
  
• Be passionate in customer service.
  
• Possess a diploma, STPM or 2-3 years' experience in Sales and Marketing.