Customer Service
Full time
at IGG in
Egypt
Job highlights
Posted on May 8, 2017- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 1,500 - AED 1,900 /month
(Fixed Salary)
Job details
- Proficiency in computer and social chat software。
- Team work spirit, strong ability to accept new things and initiative
- People who with the customer service experience are preferred. After the interview, there is a training from counseling staff about the implementation of the rules and regulations
- Regularly report to the boss the progress of the work
- The main duty of this postion:
Through the mail, the forum, the social channel (facebook, twitter,Instagram and youtube), the on-line game and the other service ways, solute and process the related question from player feedback;
Deal with the player's appeal online, monitor the state of the game, and maintain the order of within the game
Collect feedback, suggestions, complaints, BUG, cheating and other issues; communicate with the players as well;
Carry out all kinds of service projects, updates and activities;
Understand the needs of users, intentions for each player to provide attentive service;
- The state of working is part-time: 6 hours a day, Monday to Friday
- Fluent in English and Arabic
Customer Service Officer for Mobile Games
First: sufficient knowledge of the computer and means of communication.
Second: Active and has the spirit of one team, with the readiness to learn
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