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Onboarding/Customer Service Rep – Portuguese Speaker
Full time at Black Pearl Capital in Dubai, UAE

Onboarding/Customer Service Rep – Portuguese Speaker Full time at Black Pearl Capital in Dubai, UAE

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Job highlights

Posted on May 17, 2020

Job details

Responsibilities:


  • Provide timely and accurate responses to client inquiries through various channels, troubleshooting and resolving basic customer queries/complaints

  • Responsible for conducting initial KYC processing of new client documents and account opening forms

  • Liaising with Compliance team to assess issues of potential non-compliance and provide recommendations to aid the onboarding process

  • Monitoring and managing customer service live chat

  • Keeping records of customer interactions, transactions, comments and complaints within CRM system

  • Communicating and coordinating with colleagues as necessary

  • Ensure customer satisfaction and provide professional customer support

  • Maintaining a positive, empathetic and professional attitude toward clients at all times

 

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