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IT Support
Full time at G.A. Paper International in Cairo, Egypt

IT Support Full time at G.A. Paper International in Cairo, Egypt

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Job highlights

Posted on March 25, 2020

Job details

  • Research and identify solutions to software and hardware issues

  • Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Promptly respond to issues remotely and onsite if required 

  • Ask colleagues targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed time limits

  • Talk team through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

  • Properly escalate unresolved issues to appropriate third party and follow up until completed 

  • Provide prompt and accurate feedback to colleagues

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at one time

  • Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting

  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

  • Maintain IT infrastructure 

  • Maintain good relationships with colleagues 

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