Customer Support Executive
Full time
at ScanCafe Digital Solutions Pvt Ltd in
Bangalore, India
Job highlights
Posted on March 10, 2017Job details
Job Roles & Responsibilities:
• Respond to escalation emails. Respond to all customer feedback
• Understand the unsaid message in an email and respond sensibly. Provide accurate information in a crisp and clear manner
• Provide appropriate response in a timely manner and follow up accordingly. Take ownership and provide resolution in the shortest possible time
• Work with internal departments to offer the best possible resolution to the customer. Understand the process and identify improvements to enhance customer experience
• Exercise high level of discretion in handling highly sensitive user information and/or user generated content
• Analyze customer issues and identify trends. Manage and present reports on a weekly basis (MIS) has intimate knowledge of the customers' needs and empathy for the customer's situation.
• Provide accurate information in a crisp and clear manner. Provide appropriate response in a timely manner and follow up accordingly.
• Take ownership and provide resolution in the shortest possible time. Work with internal departments to offer the best possible resolution to the customer
• Understand the process and identify improvements to enhance customer experience
• Manage and present reports on a weekly basis (MIS - Excel)
Qualifications:
Any Graduation / Diploma - - 4 Years Experience.
Skills:
• Excellent written communication skills and email etiquette Ability to write emails without any grammar errors.
• Exposure to US culture and consumer mindset, Experience in handling escalation emails for high profile customers. Ability to address multiple issues in one email, without confusing the recipient
• Result oriented with good analytical skills and problem solving capabilities, Knowledge in MS Office.
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