Responsibilities:

• Handling of incoming calls and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need

• Follow up and resolving customer complaint and problem and ensure it's close to satisfaction

• To participate fully in team, taking part in regular team meetings & buzz sessions, sharing feedback & ideas.

• Work closely with team members and leaders at all times to achieve quality results & productivity

• To respond positively and openly to feedbacks from team leaders & colleagues, and put into practice with a determination to improve

• To channel and escalate any unresolved issues/ complaint within the agreed procedure.

• Assume the responsibility of buddy and mentor as and when required.

Requirements:

• Candidates must possess at least SPM/Diploma level qualification (Any field)

• Required language(s): Spoken and written fluent English and Bahasa Malaysia. (fluent spoken Mandarin, Cantonese or other language will be an added advantage)

• Full training will be provided

Benefits:

• 5 working days in a week (Sat & Sun off day)

• Annual staff recognition and appreciation

• Medical

• Annual leave

• Monthly team activities