Customer Service Advisor
Full time
at My-HD Media FZ LLC in
Dubai, UAE
Job highlights
Posted on February 20, 2017- Professional background in
- Job level Experienced
-
Pays salary of
AED 4,000 - AED 4,500 /month
(Fixed Salary)
Job details
Job Description
1. Answering inbound calls and assisting customers who have particular inquiries or questions while providing individualized customer service of high-standard professional level.
2. Building the interest of customers in the products and services offered by the organization.
3. Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
4. Assisting customers of communication based organization with service queries and problems.
5. Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
6. Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
7. Provide daily reports and submit them to the supervisor.
8. Regular, consistent and punctual attendance. FLEXIBLE and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Skills
 Attention to detail
 Organized and systematic
 Team player
 Excellent interpersonal skills
 Excellent communications skills in ENGLISH, ARABIC AND FRENCH
 Excellent computer skills
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