HR Manager (Hospitality)
Full time
through Excelsior in
Abu Dhabi, UAE
Job highlights
Posted on February 13, 2017- Professional background in
- Job level Managerial
Job details
HUMAN RESOURCE MANAGER - Hospitality (Abu Dhabi)
A well- established catering company in Abu Dhabi is on the lookout for a qualified, certified HR Manager for their Catering Division .
Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Develops policy and directs and coordinates human resources activities, such as employment, compensation, labour relations, benefits, training, and employee services.
Main Duties
• Ensures that the most suitably qualified team member is appointed in the event of a vacancy and assist in recruitment of all team members
• Motivates the team by creating a stimulating, positive and energetic work atmosphere
• Conducts or ensures that regular orientation and on-the-job training is taking place as per the agreed standard, in coordination with the L&D Manager
• Checks and approves all team members timesheets/payroll and approves leave requests
• Ensures that all team member grievances are investigated using the correct procedure and taking the appropriate action
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analysing exit interviews; recommending changes.
• Analyses wage and salary reports and data to determine competitive compensation plan
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource country and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.
• Develops and maintains a human resources system that meets top management information needs.
• Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.
• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Studies legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
• Writes and delivers presentations to corporate officers or government officials regarding human resources policies and practices.
• Plans and conducts new employee orientation to foster positive attitude toward Company goals.
• Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
• Advises management in appropriate resolution of employee relations issues.
• Administers performance review program to ensure effectiveness, compliance, and equity within organization. Administers salary administration program to ensure compliance and equity within organization.
• Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.
• Investigates accidents and prepares reports for insurance carrier. Coordinates Safety Committee meetings and acts as facilitator.
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
• Prepares reports and recommends procedures to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations.
• Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation service
• Responsible for ensuring that the People Management department's contractual obligations at the Facility are met on time and on budget
• Generates schedules for all areas of People Management operations
• Ensures that administration requirements are adhered to and reports are submitted on time as stipulated.
• Takes an active interest in trends within the industry and makes suggestions for improvement of the operation
Qualification And Experience
• Degree/Diploma in Human Resource Management or equivalent is required
• Advanced Food Hygiene Certificate
• Minimum of five to ten (5 to 10) years' experience in a similar role within a Hospital HR department or similar environment such as a Flight Kitchen / 5 - 7 Star hotel is required.
• UAE and/or regional experience are required.
Required Knowledge, Skills, Abilities And Attributes:
• Ability to work under pressure and to tight deadlines
• Strong conflict & complaint resolution skills
• Strong customer service skills
• Previous experience leading and managing a small team in a diverse multicultural environment
• Strong communication skills
• Leads by example, demonstrating a high level of patience, calmness and positivity in the workplace
• Solid attention to detail and time management skills
• Demonstrates an up-to-date and in-depth understanding of the industry
• Displays ability to be decisive and able to react to unforeseen difficulties
• Assists with training of all new team members
• Demonstrates excellent work ethic with schedule flexibility determined by the business needs
• Fluent in spoken and written English
• Ability to communicate in Arabic is desirable
• Basic Microsoft Office skills, including word & excel
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