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IT Helpdesk
at Aspire NXT Pte Ltd in Singapore

IT Helpdesk at Aspire NXT Pte Ltd in Singapore

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Job highlights

Posted on February 8, 2017

Job details

  • Service desk resource with relevant operations experience in first level support for remote incident and escalation management.
  • Service desk incident management - troubleshoot and resolve the incident, reporting and requests received from the end users relating to end-user IT workspace environment; inclusive of desktop, laptops, audio visual, mobile devices and other devices authorized for use.
  • Resource KPI reporting - measure and track the resources KPI upon consultation and agreement with the client.
  • Team leader & SPOC - working closely with the site representative to ensure that services are planned and executed in accordance to specific requirements.


STAFFING PRE-REQUISITES:


-* *2 years service desk experience , ITE/Diploma graduates



- First level IT support experience


- Service desk telephone skills

- Remote IT queries and support experience


- Basic IT support skill in Windows OS and common off-the-shelf applications


- Managing incident/ticket creation , assignment and closure


- Performing cloning of desktop/notebook PCs


- Perform monitoring of scheduled backups and changing of backup media


- Perform simple administrative tasks within service desk environment

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