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at Al Majaz Premiere Hotel Apartments in UAE - Sharjah

Receptionist at Al Majaz Premiere Hotel Apartments in UAE - Sharjah

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Job highlights

Posted on February 6, 2017

Job details


• Greet guests and patrons as they arrive

• Ask if guests have a prior booking

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms

• Provide guests with room keys and call for bellboys

• Take reservations over the telephone, through emails and in person

• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments

• Provide guests with directions around the hotel

• Contact housekeeping and maintenance departments when a problem is reported

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

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