German Team Leader For BPO
Full time
through J-K Network Services in
Taguig, Philippines
Job highlights
Posted on February 5, 2017- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 100,000 - PHP 120,000 /month
(Fixed Salary)
Job details
Requirements:
• Preferably Native Speakers or with C1/C2 Certification
• Excellent communication skills in German and English
• Bachelor's degree holder in any field
• Experience as Team Leader is an advantage but not required
• Related work experience in a BPO set-up is a must
• Willing to work on a Shifting schedule (most probably mid shift) and during holidays
• Willing to work in Taguig City
•
Responsibilities:
• Manage and supervise a team of German agents performing customer support to customers/clients
• Monitoring representatives' output in line with proper procedures and policies
• Ensure quality service and performance of the team
• Make sure team members are encouraged and trained through coaching and guidance
• Manage and evaluate team performance
• Handle escalated and reported issues and complains of the customer
• Perform other tasks assigned
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