Customer Service Representative (Game Master)
at Elite Global Sourcing Phil., Inc in
Philippines - Pasig
Customer Service Representative (Game Master) at Elite Global Sourcing Phil., Inc in Philippines - Pasig
Job highlightsPosted on January 27, 2017
Customer Service Representative (Game Master) is responsible for administering and enforcing the game's rules & policies and provide in-game supports & general customer service to ultimately ensure user satisfaction. Also, control the non-player aspects of the game, create environments in which the players can interact, and solve any player disputes.
ROLES AND RESPONSIBILITIES:
1. Responsible for administering and enforcing the game's rules & policies.
2. Responsible for resolving users` inquiries, disputes, complaints in a courteous, efficient and timely manner and ensuring user satisfaction.
3. Collect, investigate, process, and document various data regarding in-game issues, exploits and bugs.
4. Educate Users on existing End User Agreements and Guidelines.
5. Act as a liaison between users and various internal departments.
6. Compile and maintain all required paperwork, records, reports, documents, etc.
7. Provide technical support to end users on game and other game related issues.
8. Participates and moderates in game forums and blogs and/or active in online communities.
9. Maintain personal productivity and quality standards towards work.
QUALIFICATIONS & REQUIREMENTS:
1. Candidate must possess a College Degree in a reputable University or equivalent work experience.
2. Strong verbal and written communication skills.
3. Computer literate, knowledgeable in Microsoft Word, Excel and PowerPoint.
4. Good team player and requires minimal supervision.
5. Familiarity with PC and Mobile gaming.
6. Requires strong attention to detail & follow through on User issues.
7. Experience in customer support/service (mail and chat support) is a plus but not required.
8. Must be willing to work in shifting schedules, including holidays and weekends.
9. Must be willing to work in Ortigas Center, Pasig City.
COMPANY BENEFIT PACKAGES
We offer competitive salaries and benefit packages including Paid Holiday and Vacation Leaves, Paid Sick Leave, Paid Birthday Leave, Quarterly Reward & Recognition, Medical Insurance (HMO), and other great perks await successful candidates.
Qualified candidates please email including a cover letter; with the salary history and expectation in MS Word Format to
Walk in applicants are welcome to apply. Our office is located at: Unit 410 4th Floor Prestige Tower, F. Ortigas Jr. Road, Ortigas Center Pasig City