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Quality Control Specialist
at Q Express in UAE - Dubai

Quality Control Specialist at Q Express in UAE - Dubai

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Job highlights

Posted on January 25, 2017

Job details

• Ensure all processes are in compliance with the company standards through regular quality control reviews

• Perform fixed amount of quality control inspection on agreed amount of sampling range

• Pull reports from BackOffice & Phoenix System ex: Pending, Idle shipments etc and compare against the benchmark & business rules

• Prepare performance & SLA reports

• Develop trends for success & failures

• Find root causes of failures, evaluate & discuss failures with management and recommend corrective actions

• Liaise with operations and call center teams to create plans to improve service quality

• Analyze Freshdesk tickets / complaints and highlight areas of concerns to management

• Analyze trends of damage, missing, lost shipments and report to management for corrective actions

• Measure delivery speed, success rate and compare with SLA of each station

• Recommend quality control improvements

• Recommend new reports for better analysis of data

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