Regional Service Manager (RSM)
Full time
through NiS Consultants in
Bangalore, India
Job highlights
Posted on January 19, 2017- Professional background in
- Job level Experienced
-
Pays salary of
INR 40,000 - INR 60,000 /month
(Fixed Salary)
Job details
Education: in Electronics / Electrical & Communication
Experience: 8 + years (Minimum)
Location: Bangalore
Package Constraints: 5 - 7
Responsible for:
Field Service Engineers, Service Controllers & Service Admin within their allocated Regional Remit
Job Purpose:
Designated regional responsibility for the quality of service support offered to customers, managed by building strong customer relationships, regular customer visits and direct feedback to Service Head and Service Controllers.
To assist the Seniors to maximise profit for all service and short term related revenue and margins, whilst promoting other revenue streams.
Key Responsibilities:
To regularly meet with internal and external customers to ensure satisfaction of service is attained and effective working relationships are developed and maintained
To liaise with the Service Head and Service Controllers on customer issues and to work together to resolve these in a timely manner
To supervise members of staff within own area of responsibility including performance management ( appraisal and disciplinary issues) and training and development
To actively promote the company services and to maximise service revenues
To work closely with other Regional Service Managers to share ideas and best practice
To provide advice and support to the Sales concern / Team for prospective and existing customers
To regularly meet with Field Service Engineers to establish customer feedback and whether any action needs to be taken to improve the customer service and quality offered to customers
To respond in a professional and timely manner to any customer query / complaint and to facilitate its prompt resolution
To plan, organise and coordinate the field service activity making appropriate adjustments according to priority
To assist with the making of service reports as and when required by Service Head
Responsible for the implementation of and reporting to Management
Ensuring that Safety, Health, Environment & Quality, safe systems of work, in conjunction with the company's
To attend relevant operational management meetings and to report on regional customer service as and when required
Essential Attributes:
Service management / controller / team leader experience
Excellent written and oral communication skills
The ability to plan, organise, prioritise job responsibilities
The ability to work independently and in a team environment
Previous experience of building and developing strong customer relationships
Commercial mindset
Professional appearance
Technical Exposure :
Black & White Printer / Copier, Color Machine, Office Products, Production Printers, Color Management
Skills & Knowledge:
Previous experience within a Customer Service role
Experience from Automation (Printer) Industry only.
Proven ability to present to customers in a professional and concise manner
Good working knowledge of Microsoft Windows, including Word, Excel, PowerPoint, Outlook and Internet
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