Customer Service Advisor(Automobile)
Full time
at Bosch Diesel Service in
Dubai, UAE
Job highlights
Posted on January 4, 2020Job details
The applicant should be at least bilingual (English and Hindi or Urdu) and having a minimum two years related work experience for the same industry. The job duties are (but not limited to) as follows:
- Attend to all Customers query either by phone, walk-in or email in a prompt and courteous manner.
- Obtain complete customer information and update the system database.
- Prepare Service Job Cards accurately as per job card fields required.
- Coordinate with the assigned technician in getting inspection/ testing report.
- Identify part numbers required as per technician's report and coordinate with the Parts dept for availability.
- Prepare Quotation, get approval from the superior for pricing and submit to the Customer.
- Monitoring work progress for each approved Quotation and keep the customer updated.
- Coordinate with the Billing In-charge for Delivery Notes and Invoices.
- Coordinate promptly with the company driver or inform immediately the customer to collect the items.
- Perform post-service follow-up call periodically.
Required qualifications
Bachelors Degree
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