Front Office Receptionist
Full time
at Grand Central Hotel LLC in
Dubai, UAE
Job highlights
Posted on December 30, 2019- Professional background in
- Job level Experienced
-
Pays salary of
AED 1,000 - AED 2,000 /month
(Fixed Salary)
Job details
JOB DESCRIPTION
Welcome guests, check-in /check-out, deal with guest queries, provide prompt and professional guest service, attend to guest requirements and ensure guest satisfaction.
DUTIES & RESPONSIBILITIES
Welcome and greet guests answer and direct incoming calls inform guests about the hotel rates and services make and confirm reservations for guests ensure proper room allocation register and check-in and check out guests verify guest's payment method and imprint credit cards for authorization issue room keys and direct guests to their rooms maintain clear and accurate records of guest room bookings computer all guest billings, accurately post charges to guest rooms and house accounts receive and transmit messages for guests retrieve mail, packages, and documents such as faxes for guests listen.
Respond to guest queries and requests both in-person and by phone provider accurate information about local attractions and services liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests complete and maintain any incident reports, daily activity reports or other reports requested by management review accounts and charges with guests during the check-out process accurate payment of guest accounts inform housekeeping when rooms have been vacated and are ready for cleaning monitor visitors to the hotel enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area
Required qualifications
Bachelors Degree
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Certified Spa & Wellness Tourism Specialist SQILAH ADVANCED LEARNINGAED 367
AED 459Duration: 40 Hours -
Hotel and Catering Management CPD Certified Training ExpressAED 46
AED 1,028Duration: Upto 6 Hours
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