Assistant Manager
Full time
through Conscious Foundation in
Bangalore, India
Job highlights
Posted on January 18, 2017- Professional background in
- Job level Experienced
-
Pays salary of
INR 20,000 - INR 30,000 /month
(Fixed Salary)
Job details
Hello everyone,
There is an immediate opening with the top MNC BPO for the Bangalore Location.
Position: Assistant Manager
Experience: 2 to 5 year
Responsibilities:
Manage a team of 20 to 25 FTE's
Client/Customer/People Management
Drive Performance in the team to meet targets
Manage the daily team activities and ensure the daily operations run smoothly.
Drive Team adherence and manage monthly scheduling.
Handle Escalations
Manage key business metrics like SLA's and CSAT
Run reports & conduct a thorough analysis of SLA misses.
Drive Continuous Improvement in the team along with metrics improvement
Generate dashboard and scorecards for the Team for review.
Performance management and appraisals for the entire Team.
Present Weekly Reviews to the Management on key deliverables.
One-One with the team and scheduled Monthly Team meetings.
Feedback and Coaching
Knowledge management for the team and quality control
Apply performance management strategies - action plans, BQ planning
Responsible for people/employee career development
Manage Attrition as per process / organization standards
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