Call Center Agent
at Culex Restaurants LLC in UAE - Dubai

Call Center Agent at Culex Restaurants LLC in UAE - Dubai

Share this job
Apply to this job

Job highlights

Posted on December 26, 2016

Job details

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

 Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

 Updates job knowledge by studying new product descriptions; participating in educational opportunities.

 Accomplishes sales and organization mission by completing related results as needed

Duties & Responsibilities

 Determines requirements by working with customers

 Answers inquiries by clarifying desired information; researching, locating, and providing information

 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

 Fulfills requests by clarifying desired information; completing transactions; forwarding requests

 Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

 Maintains call center database by entering information

 Keeps equipment operational by following established procedures; reporting malfunctions

 Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Secondary Job Functions:

 Assist the team for filing and administration

 Maintain the office neat and conducive to work

 Do task assign by the management

Apply to this job
Share this job
  Report job
Share this job
Hi Por, Reach more people by sharing this job with your network.
Feedback Feedback