Call Center Agent
at Culex Restaurants LLC in
UAE - Dubai
Call Center Agent at Culex Restaurants LLC in UAE - Dubai
Job highlightsPosted on December 26, 2016
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed
Duties & Responsibilities
Determines requirements by working with customers
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Maintains call center database by entering information
Keeps equipment operational by following established procedures; reporting malfunctions
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Secondary Job Functions:
Assist the team for filing and administration
Maintain the office neat and conducive to work
Do task assign by the management