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Call Center Agent
at Culex Restaurants LLC in UAE - Dubai

Call Center Agent at Culex Restaurants LLC in UAE - Dubai

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Job highlights

Posted on December 26, 2016

Job details

Job Functions:


 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

 Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

 Updates job knowledge by studying new product descriptions; participating in educational opportunities.

 Accomplishes sales and organization mission by completing related results as needed


Duties & Responsibilities


 Determines requirements by working with customers

 Answers inquiries by clarifying desired information; researching, locating, and providing information

 Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

 Fulfills requests by clarifying desired information; completing transactions; forwarding requests

 Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

 Maintains call center database by entering information

 Keeps equipment operational by following established procedures; reporting malfunctions

 Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Secondary Job Functions:


 Assist the team for filing and administration

 Maintain the office neat and conducive to work

 Do task assign by the management



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