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Arabic Call Center Agent
at Q Express in UAE - Dubai

Arabic Call Center Agent at Q Express in UAE - Dubai

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Job highlights

Posted on December 25, 2016

Job details

• Call customers to schedule delivery appointment and confirm delivery address.

• Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.

• Answer calls and respond to customer requests.

• Provide customers with information regarding delivery status.

• Identify, research, and resolve customer issues.

• Follow-up on customer enquires & ensure timely resolution.

• Complete call logs and reports.

• Recommend process improvements to supervisor.


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