Arabic Call Center Agent
at Q Express in
UAE - Dubai
Arabic Call Center Agent at Q Express in UAE - Dubai
Job highlightsPosted on December 25, 2016
• Call customers to schedule delivery appointment and confirm delivery address.
• Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.
• Answer calls and respond to customer requests.
• Provide customers with information regarding delivery status.
• Identify, research, and resolve customer issues.
• Follow-up on customer enquires & ensure timely resolution.
• Complete call logs and reports.
• Recommend process improvements to supervisor.