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Workforce Real Time Analyst
through Career Hunter Recruitment Solutions in Philippines - Taguig

Workforce Real Time Analyst at Career Hunter Recruitment Solutions in Philippines - Taguig

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Job highlights

Posted on December 21, 2016
  • Experience in
  • Professional background in
  • Job level Junior/Entry Level
  • Pays salary of PHP 25,000 - PHP 30,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details

Job Description:

The Workforce management Real-Time analyst plays a critical role in assisting call center operations to achieve service levels and productivity performance goals. This position is responsible for reporting, staffing & scheduling, and real time productivity management. This individual will monitor and enhance the performance of the staff in a real-time and sales environment.


-A Bachelor's degree or equivalent, in a relevant area.

-1 to 2+ years WorkForce Management experience

-Excellent interpersonal, written and verbal communication skills.

-Experience with Workforce Management software (scheduling, performance tracking, reporting)

-Maintain composure in critical situations and communicate effectively, both written and verbal

-Strong interpersonal skills with the ability to work effectively with individuals at all levels

-Be highly organized with an emphasis on accuracy and timeliness.

-Organize information and have attention to detail and accurately follow procedures.

-Work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.

-Effectively communicate orally and in writing with co-workers, management team, other

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