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Operations Manager / Chief Barista - FMCG
at RM & Associates Management Consultancy in UAE - Sharjah

Operations Manager / Chief Barista - FMCG at RM & Associates Management Consultancy in UAE - Sharjah

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Job highlights

Posted on December 19, 2016
  • Experience in
  • Professional background in
  • Job level Managerial
  • Pays salary of AED 15,000 - AED 18,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must
  • Nationality Bahrain, Algeria, Egypt, Iraq, Jordan, Kuwait, Qatar
  • Other requirements Male candidates only

Job details

Major Functional Areas


Strategic and Operation Planning


• Supervise and control F&B operation according to company's standards within agreed budgetary limits.

• Assist General Manager in the following:

o Elaboration of corporate strategies

o Development and growth of other branches

o Opening new outlets

o Expanding the brand

• Supervise the management of all the departments on a daily basis.

• Manage the overall business performance.

• Maintain, develop and improve service standards in terms of customer service, quality of Food and Beverage and atmosphere.

• Assist in the elaboration and implementation of the marketing plan.

• Take in charge the Shift Manager's duties when circumstances dictate.

• Supervise the operations of the branches through regular visits.

• Review and monitor inventory, requisitions, and cost control reports.


Staff Management


• Make sure that operation runs satisfactory and always provide the Outlet Manager with feedback and reinforce them to solve urgent occurrence.

• Assist in the process of hiring new managers and key people with HR department.

• Train, develop and motivate staff to achieve sales target and to making sure franchise standards are applied at all times.

• Initiate disciplinary measures and recommend employee termination when necessary.

• Provide effective leadership through consistent management and encouragement of colleagues by providing regular feedback.

• Monitor the outlets managers' performance through overseeing the whole operation: inventory, signature of supplier's bills, weekly petty cash report, fingertip punch machine attendance report, weekly food and beverage items inventory report.




• Comprehend financial and operating budgets.

• Set and monitor departmental budgets on a monthly basis.

• Control cost and optimize available resources and set corrective action plan if needed.

• Analyse financial statements on a monthly basis.

• Approve payroll, payables, receivables, and other various expenses.

• Approve yearly bonuses in coordination with the General Manager.

• Follow up on achieving operational and financial targets.

• Ensure cost control in terms of Food and Beverage, manpower and other operational cost.

• Control Back of House and Front of House fixed and variable costs.


Internal Communication


• Liaise with General Manager on all operation issues as required.

• Make recommendations to improve the business.

• Assist head of departments in the process of evaluations and appraisal performances on a timely manner.

• Coordinate with the HR department for the training implementation.

• Liaise with the different outlets' shift managers on all operation issues as required.

• Liaise with Sales and Marketing department on all guest related issues, new campaigns and promotions.

• Make recommendations to improve the business.

• Constantly suggest new menu items.

• Communicate market and industry trends/news to the head of departments.

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