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English Technical Customer Support
through Bespoke Recruitment in Ireland - Dublin

English Technical Customer Support at Bespoke Recruitment in Ireland - Dublin

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Job highlights

Posted on December 17, 2016

Job details

Our client is a global BPO provider who is searching for English speaking Technical Customer Support Representatives to join their expanding team.

Support Professionals will handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.


Responsibilities:

• Provide first class support within a call center environment to customers via telephone

• Achieve and maintain service level statistics

• Effective use of the systems and tools available to the Support Centre

• Track & document customer & problem information in call tracking database

• Contribute to overall team performance, including support and assistance of other team members

• Promote additional client services

 

Personal Success Profile:

• Leaving certificate or equivalent.

• Good knowledge and understanding of Internet, broadband, supported CPE (modems, terminal adapters, routers, ) mail clients, web browsers, FTP and computer operating systems

• Excellent Customer service skills, a minimum of 1-year customer service experience

• Must be able to work in a high volume, fast paced, goal-oriented environment

• Must have strong initiative, be positive and a quick learner

• Ability to work independently and in a team environment

• Attention to detail

• Excellent communication skills to include verbal, written and listening

• Ability and willingness to solve problems and provide support

• Ability to manage time wisely to meet call handle time and work with targets

• Flexibility to work various shifts from -

 


We offer you:

• An exciting full time job in a young international environment

• Pension plan

• Excellent benefits and company discounts

• Possibilities for development and promotions

• Location easy to reach by Public Transport

• Games Room / Breakout area

• Pay for Performance bonus program

• 20 days annual holiday + 9 statutory days entitlement

• Free Parking



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