Solutions Specialist
Full time
at Service IT + in
Makati City, Philippines
Job highlights
Posted on December 15, 2016- Professional background in
- Job level Junior/Entry Level
Job details
Job Objectives: This role is responsible for providing customer support services to ServiceIT+ customers. This person may be involved in the planning, implementation, quality assurance, testing, training and resolution of technical issues for customer and internal ;
Primary Responsibilities
• Serve as support point of contact for internal and external customers
• Develop in-depth technical knowledge for a specific product line and domain expertise within technology subject area.
• Communicate regularly both verbally and in writing, with customers, prospective customers, Sales Teams, and your manager.
• Involvement in post-sales efforts including but not limited to: product installation, testing, QA and product trainings
• Support and troubleshoot production applications. Document client feature requests and issues, providing feedback to sales and product management
Secondary Responsibilities:
• Manage and continuously update content of company's website
• Travels periodically to meet with domestic clients
• To comply with ServiceIT+ Inc.'s mission, values and standards
• To keep the line manager informed of the status of agreed tasks and of any critical problem areas
• To identify and offer suggestions to improve efficiency
• To participate in optimizing business procedures and systems
• Comment/advise on undesirable conditions within the organization and propose potential solutions for improvements
• To identify and offer suggestions to improve efficiency
• To be well informed and familiar with the latest developments in ServiceIT+ Inc.'s business
• To contribute towards a positive and inspiring working environment
Qualifications:
• Graduate of two-year Vocational/Bachelor's degree in Information Technology / Computer Science or related.
• Fresh graduates or those with 1-5 years of work experience can qualify
• Exceptional written and verbal communication skills
• Highly proficient in MS Office applications
• Ability to work in all levels of the organization
• Must have confidence and has the ability to motivate and inspire others
• Has organizational and time management skills.
Personal Skills:
• Strong interpersonal skills
• Goal oriented
• Analytical problem solving skills
• Ability to work effectively and meet objectives without detailed day-to-day direction
• Ability to work under pressure
• Ability to maintain an upbeat and positive attitude at all times
• Strong work ethics
• Ability to work in self-directed, fast-paced environment
• Good sense of responsibility and urgency
• Attitude supportive of Service IT+ core values: Responsive, Innovative, Trust, Passion, Excellence, Teamwork, and Fun-loving.
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