Helpdesk Technician
Full time
at Stefanini Philippines in
Paranaque City, Philippines
Job highlights
Posted on July 3, 2017- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 18,000 - PHP 30,000 /month
(Fixed Salary)
Job details
Job Description
Provide technical end-user support via telephone, email, or webchat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements:
Bachelor's degree/Vocational in IT-related courses is a plus.
Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.
Good in oral and written English communication and customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.
Prior Software Application support ( Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system is a plus.
Must be amenable to work in our Makati office and soon in our new facility in Pasay City (near MOA)
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.