Helpdesk Technician
at Stefanini Philippines in Philippines - Makati City

Helpdesk Technician at Stefanini Philippines in Philippines - Makati City

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Posted on February 3, 2017

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Job Description

    Provide technical end-user support via telephone, email, or webchat.

    Provide restorative or maintenance actions to resolve end-user problems.

    Respond to end-user problems based on standard procedures.

    Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

    Bachelor's degree/Vocational in IT-related courses is a plus.

    Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.

    Good in oral and written English communication and customer service skills.

    Must consistently meet or exceed required performance criteria.

    Able and willing to take several calls a day when necessary.

    Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.

    Prior Software Application support ( Outlook, etc.) experience is a plus.

    Prior BPO experience in Technical Support is a plus.

    Familiarity with ticketing system is a plus.

    Must be willing to work in different shifts.

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