at Stefanini Philippines in
Philippines - Makati City
Helpdesk Technician at Stefanini Philippines in Philippines - Makati City
Job highlightsPosted on January 9, 2017
- Experience in
- Professional background in
- Job level Junior/Entry Level
Pays salary of
PHP 15,000 - PHP 30,000 /month
- Languages Conversational English is a Must
Provide technical end-user support via telephone, email, or webchat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Bachelor's degree/Vocational in IT-related courses is a plus.
Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.
Good in oral and written English communication and customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.
Prior Software Application support ( Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system is a plus.
Must be willing to work in different shifts.