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Helpdesk Technician
through Stefanini Philippines in Philippines - Paranaque City

Helpdesk Technician at Stefanini Philippines in Philippines - Paranaque City

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Posted on July 3, 2017

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Job Description

Provide technical end-user support via telephone, email, or webchat.

Provide restorative or maintenance actions to resolve end-user problems.

Respond to end-user problems based on standard procedures.

Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

Bachelor's degree/Vocational in IT-related courses is a plus.

Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.

Good in oral and written English communication and customer service skills.

Must consistently meet or exceed required performance criteria.

Able and willing to take several calls a day when necessary.

Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.

Prior Software Application support ( Outlook, etc.) experience is a plus.

Prior BPO experience in Technical Support is a plus.

Familiarity with ticketing system is a plus.

Must be amenable to work in our Makati office and soon in our new facility in Pasay City (near MOA)

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