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Front Desk Receptionist
Full time at Petra Dormitory- Amman in UAE, UAE

Front Desk Receptionist Full time at Petra Dormitory- Amman in UAE, UAE

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Posted on January 4, 2020

Job details

Position Title: Front Desk Receptionist - Female Applicants

Job Summary: Petra Dormitory is an upmarket female residence located opposite the North Gate of the University of Jordan. We are looking for a professional Front Desk Receptionist to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.

Your central goal is to provide our residents and guests with outstanding customer service and support. As the 'face' of Petra Dormitory, the successful candidate will be presentable and friendly, with outstanding people's skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities:

Greet residents and guests, and determine nature and purpose of visit and direct or escort quests to specific destinations.

Provide guests and residents with superb and a consistent level of professional customer service.

Contribute to the smooth and efficient running of the reception area and overall residence services.

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.

Answer all resident questions and incoming calls.

Operate cash register and computer.

Confirms membership of residents and collects fees from visitors.

Receive payments and record receipts for services.

Ensure that cleaning staff and general workers are working efficiently.

Redirect phone calls to the appropriate area and take down messages.

Accept all letters and packages, and distribute them to their appropriate departments.

Monitor, organize and forward emails.

Capture dormitory residence applications and liaise with applicants regarding the progress of applications.

Set up and maintain a key issuing register for residents.

Maintain high standards and recommend improvement suggestions.

Professional and presentable appearance.

Perform adhoc activities as requested by the Manager.

Track and order office equipment and supplies.

Record management , maintain records and filing system.

Oversee the office budget.

Requirements:

A relevant degree/diploma in Hospitality or Tourism management.

Fluency in Arabic and English is essential.

Minimum 2 years work experience in hotel operations.

Good customer service, communication and interpersonal skills are a must.

Good understanding of office administration and basic bookkeeping practices.

Superb written and verbal communication skills

Excellent organizational and multi-tasking abilities.

Able to work well in a team and willing to go the extra mile to maintain the highest standards required.

Strong knowledge of MS Office programs.

.


Required qualifications

Tourism management

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