BPO ACCOUNT MANAGER
at CHRS Corp. in
Philippines - Taguig
BPO ACCOUNT MANAGER at CHRS Corp. in Philippines - Taguig
Job highlightsPosted on December 2, 2016
We are looking for a passionate Account manager who will partner with our customers and ensure their long-term success. The Account manager role is to manage a portfolio of assigned customers, improving their entire customer experience to ultimately ensure their loyalty and the renewal of contracts.
• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with sales teams to ensure growth attainment by trainings for example
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare reports on account status
• Assist with high severity requests or issue escalations as needed.
• Proven work experience as an Account manager, Key account manager or other relevant experience
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Solid experience with CRM software and MS Office
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree in Business Administration, Sales or relevant field
• Willing to start on December 5
Benefits and perks: 30-40K Base pay.