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BPO ACCOUNT MANAGER
through CHRS Corp. in Philippines - Taguig

BPO ACCOUNT MANAGER at CHRS Corp. in Philippines - Taguig

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Posted on December 2, 2016

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Job description:

We are looking for a passionate Account manager who will partner with our customers and ensure their long-term success. The Account manager role is to manage a portfolio of assigned customers, improving their entire customer experience to ultimately ensure their loyalty and the renewal of contracts.

Key Responsibilities:

• Operate as the lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships.

• Collaborate with sales teams to ensure growth attainment by trainings for example

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Prepare reports on account status

• Assist with high severity requests or issue escalations as needed.

Requirements:

• Proven work experience as an Account manager, Key account manager or other relevant experience

• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Solid experience with CRM software and MS Office

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• BA/BS degree in Business Administration, Sales or relevant field

• Willing to start on December 5

Benefits and perks: 30-40K Base pay.


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