Customer Service Representatve
in Philippines - Taguig

Customer Service Representatve at Confidential company in Philippines - Taguig

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Job highlights

Posted on December 2, 2016
  • Experience in Customer Service
  • Professional background in Customer Services, Call Centers
  • Job level Experienced
  • Pays salary of PHP 21,000 - PHP 27,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details

QUALIFICATION:


- Bachelor's degree with or without BPO Experience

- 3 years in college with at least 6 months relevant experience in BPO

- 2 years in college with at least 6 months relevant experience in BPO

- Excellent communication skills

- Willing to work in night shift

- Willing to work either in Eastwood, Cubao, Taguig or Mandaluyong


JOB DESCRIPTION:


-Answer phones promptly and courteously utilizing company procedures.

-Receive and respond professionally and courteously to all customer inquiries regarding service level changes, customer disputes, billing questions, cancellations, and new customer sign-up.

-Provide standard information regarding service options, charges, billing, and contract parameters.

-Discover customers' reason for cancelling service and attempt to retain customers.

-Process on-line data entry for residential and/or commercial accounts.

-Ensure customer concerns are understood and clearly explain resolution to the customer.

-Work in conjunction with other departments to resolve customer issues.

-Log and record information onto customer account in computer.

-Resolve customer account issues and adjust accounts, as necessary with verification from management.

-Process payments as necessary.

-Maintain a positive work atmosphere with a culture of respect for others.

-Other duties as assigned.


BENEFITS:


- Join the world's leading organization offering management consulting, technology and outsourcing services. Working with clients in more than 120 countries collaborating with them so they can achieve the business goals. A company that will build extraordinary career and play a key role in transforming organizations and communities around the world!

- Enjoy competitive monthly salary- Monthly Allowance.

- Enjoy health card for you and your love ones

- Enjoy work life balance thru your leave benefits

- Enjoy government mandated benefits- Salary Increase depending on performance

- Enjoy company events- Training for professional development

- This is a proby to regular employment.



Other Offers:


signing bonus for first 50 hires.

Dinner in The Heat Shangrila for first 100 hires.


Salary range is

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