Customer Service Representative-Easy Account
at CHRS Inc. in Philippines - Taguig

Customer Service Representative-Easy Account at CHRS Inc. in Philippines - Taguig

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Job highlights

Posted on December 1, 2016
  • Experience in Customer Service
  • Professional background in CRM / Customer Relationship Management, Customer Services, BPO
  • Job level Experienced
  • Pays salary of PHP 20,500 - PHP 23,500 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details

Duties and Responsibilities:

  • Question & Answer Website Account (EASY ACCOUNT) 
  • will handle e-mail and voice account
  • Resolve customer complaints via phone, email, mail, or social media.
  •  Use telephones to reach out to customers and verify account information.
  •  Greet customers warmly and ascertain problem or reason for calling.
  •  Cancel or upgrade accounts.
  •  Assist with placement of orders, refunds, or exchanges.
  •  Advise on company information.
  •  Take payment information and other pertinent information such as addresses and phone numbers.
  •  Place or cancel orders.
  •  Answer questions about warranties or terms of sale.
  •  Act as the company gatekeeper.
  •  Suggest solutions when a product malfunctions.
  •  Handle product recalls.
  •  Attempt to persuade customer to reconsider cancellation.
  •  Inform customer of deals and promotions.
  •  Sell products and services.
  •  Utilize computer technology to handle high call volumes.
  •  Work with customer service manager to ensure proper customer service is being delivered.

Qualifications:


  •    willing to start ASAP  
  • with at least 6 months BPO experience

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