This job is expired and no longer accepting applications. See more Customer Service Representative-Easy jobs

Home Philippines Taguig Customer Service Representative-Easy Account

Customer Service Representative-Easy Account
Full time through CHRS Inc. in Taguig, Philippines

Customer Service Representative-Easy Account Full time through CHRS Inc. in Taguig, Philippines

Share this job

Job highlights

Posted on December 1, 2016

Job details

Duties and Responsibilities:

  • Question & Answer Website Account (EASY ACCOUNT) 
  • will handle e-mail and voice account
  • Resolve customer complaints via phone, email, mail, or social media.
  •  Use telephones to reach out to customers and verify account information.
  •  Greet customers warmly and ascertain problem or reason for calling.
  •  Cancel or upgrade accounts.
  •  Assist with placement of orders, refunds, or exchanges.
  •  Advise on company information.
  •  Take payment information and other pertinent information such as addresses and phone numbers.
  •  Place or cancel orders.
  •  Answer questions about warranties or terms of sale.
  •  Act as the company gatekeeper.
  •  Suggest solutions when a product malfunctions.
  •  Handle product recalls.
  •  Attempt to persuade customer to reconsider cancellation.
  •  Inform customer of deals and promotions.
  •  Sell products and services.
  •  Utilize computer technology to handle high call volumes.
  •  Work with customer service manager to ensure proper customer service is being delivered.

Qualifications:


  •    willing to start ASAP  
  • with at least 6 months BPO experience

Share this job
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on Customer Relationship Management (CRM) starting now. Claim $10 promo towards online courses. See all courses
Hi Dianne, Reach more people by sharing this job with your network.
Feedback Feedback