Customer Service Role For Android And IOS Apps
at Mobilise Consulting in Philippines - Taguig

Customer Service Role For Android And IOS Apps at Mobilise Consulting in Philippines - Taguig

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Job highlights

Posted on November 26, 2016
  • Experience in Customer Service
  • Professional background in Telecoms / Telecommunications, Customer Services, Email and Chat Support, BPO, Customer Support
  • Job level Experienced
  • Pays salary of PHP 18,000 - PHP 20,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details

Requirements

1. At least 1 year work experience as a technical support representative preferably for digital products like mobile apps.

2. Excellent written and oral communication skills

3. Ability to handle issues and complaints in a courteous and professional manner

4. Familiar with Microsoft Office Applications

5. Willing to work UK shift ( 3pm to 12am Manila Time )

6. Advanced typing speed

7. Willing to work in Bonifactio Global City Philippines

8. Must have good problem solving and analytical skills

9. Must be able to multitask


Job Description

1. Handle and resolve customer concerns for two mobile apps, (Wifi Calling App) and Mobilise (Unlimited Wifi App) with the highest degree of courtesy and professionalism.

2. Escalate to Tier 2 Support for concerns that cannot be addressed by Tier 1. Keeps track of the progress and if needed make follow ups.

3. Grows the product knowledge base by documenting new issues, processes and important information that were not yet documented.

4. Tracks every issue encountered by documenting each call and keeps the tickets updated.

5. Generate call volume and call drivers end of day, weekly and monthly reports.

6. Perform password resets for customers.

7. Answer general information questions. Educate and walkthrough customers on how to use the Apps.

8. Entice interested callers to download the apps by pointing out with enthusiasm its features and benefits.

9. Answer billing questions


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