Workshop Manager
at TREC International Recruitment in UAE - Abu Dhabi

Workshop Manager at TREC International Recruitment in UAE - Abu Dhabi

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Job highlights

Posted on November 13, 2016
  • Experience in Customer Service
  • Professional background in Auto Dealers, Automotive, Customer Services, Automobile Engineering, Automobile spare parts
  • Job level Experienced
  • Pays salary of AED 10,000 - AED 14,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details

A leading Automobile company of UAE hiring talented professionals who seek career challenges and has a passion to work in multicultural environment.

Preferred Nationality: Sri Lanka, Thailand, Napal, Jordon, Morocco, Tunisia, Vietnam, Any European country


Job Title: WORKSHOP MANAGER




Reporting to: Service Manager. Coordinates with Section Heads.


Reportees: Team Leaders, Job Controllers, Vehicle Quality Controllers and Technicians.


Function: To monitor, organize and control the entire workshop operation so as to achieve utmost customer satisfaction through quality service & F1 (Fix Right the First Time) repairs.


The duties & responsibilities as stated below as subject to the established policies of this company:



• To ensure workshop operation's adherence to company standards and achievement of departmental targets & objectives.



• Consistent coordination with job control for efficient workshop planning and prioritization.



• Analyzing warranty jobs and turning over to Technical Department for approval.



• Responsible in monitoring the activities of the reportees. Overseeing repair quality and monitoring of manpower performance periodically, finding ways to consistently motivate them toward dedicated work & high quality service.



• Assures high efficiency of productive employees; monitoring them for the quality of work done, cleanliness, time taken and attitude at work.



• Identifying manpower training needs appropriately, to ensure high level of work quality & achieve utmost customer satisfaction.



• Establishes and assures adherence to maintenance schedule for service facilities, service shop vehicles and shop equipment.



• Provide consultation to service advisor for problem diagnosis.



• Assist the road testers in complex diagnosis during Quality Check.



• To ensure that KAIZEN, 5S, and Aftersales Dealer Operation Standards (AS-DOS) will be strictly & effectively implemented throughout the ;



• Analyze daily CS report related to workshop quality.



• To actively implement any Nissan/Infiniti initiated Service Process and Procedure.



Consistent reporting & update of the entire workshop operation & performance to the Service Manager.

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