Chat Support Representative
at I-Tech Global Business Solutions, Inc. in Philippines - Manila

Chat Support Representative at I-Tech Global Business Solutions, Inc. in Philippines - Manila

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Job highlights

Posted on November 10, 2016
  • Experience in Customer Service
  • Professional background in Customer Services, Customer Support, Call Centers, BPO, Email and Chat Support
  • Job level Experienced
  • Pays salary of PHP 15,000 - PHP 16,000 /month
    (Fixed Salary)
  • Languages Conversational English is a Must

Job details

Job Specifications


• Does account and membership management using various channels

(As assigned - phone, email, social, others)

• Performs Loyalty System defined functions as indicated in the profile access matrix for CC

• Does data entry and membership fulfillment (cards) related activities

• Assist customers (member/non-member) on concerns defined as Act-On, Gather & Educate

• Calls out customers (member/non-member) affected by any loyalty system related issues

• Follows strict compliance to all customer verification procedures ( VAIIG) to reduce any risk

• Takes responsibility and accomplish any other tasks assigned by supervisor


Requirements

• Finished at least 2 years in college

• At least 6 months call center experience
(email/chat)

• Must have a solid experience in Social Networking Site (SNS) Support such as Facebook and Twitter

• Background in travel account or non-voice account (e-mail/chat support, social media) is an advantage

• Excellent communication skills

• Amenable with rotating/split rest day

• Willing to be assigned in Paco, Manila


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