Shipping/Marine Customer Service Supervisor
at Inchcape Shipping Services in UAE - Dubai

Shipping/Marine Customer Service Supervisor at Inchcape Shipping Services in UAE - Dubai

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Job highlights

Posted on November 7, 2016
  • Experience in Customer Service
  • Professional background in Customer Services
  • Job level Experienced
  • Languages Fluent English is a Must

Job details

Main Duties & Responsibilities

•Produce Proforma Disbursement Account (PDA) for ship port call enquiries for Middle East, India and Africa Ports.


•Follow up with Customers for best result on the enquiry.

•Establish excellent relations with Customers for business growth in volume and at new locations.

•Supervise a team of Customer Service Executives producing PDAs and following up with Customers for best results.

•Supervise the knowledge base of location office to be available to CSC team for the production of PDAs.

•Generate reports periodically to support sales team and location office

Experience:

•Shipping Agency operations experience (Bulk / Break Bulk Cargo and Tankers)

•PDA production and submission to the Principals

•Strong knowledge of various commodities and its port handling methods in MEI & Africa region with its related general shipping terms.

•Supervisory experience min one year.

•Customer interaction

Skills

•Supervisory

•Sales & negotiation

•Communication verbal and written

•Perform well under pressure

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