CSI Manager (Customer Satisfaction Index)
Full time
through JP Search Sdn Bhd in
Petaling Jaya, Malaysia
Job highlights
Posted on November 2, 2016- Professional background in
- Job level Experienced
-
Pays salary of
MYR 5,000 - MYR 7,000 /month
(Fixed Salary)
Job details
Responsibilities:
• To ensure all outlets meet the CSI target set and agreed with MBM
• Continuous CSI improvements - develop and implement CSI programs and activities.
• Liaison with Principal, MBM on CSI matters.
• Working closely with CSI committee at dealership - follow up with regards to action plan and monitor the progress.
• Weekly submission of group customer database for CSI survey to MBM.
• Mystery Shopping Program - Provide analysis and produce action plan
• Conduct training/ coaching specially to new hires on the CSI related matters
Requirements:
• Diploma / Degree
• Min 3 years working experience with CSI
Qualified or interested candidate, Kindly click apply below or email us a copy of in MS Word format to: jpsearch.
Kindly indicate the following details in :
1. Current and Expected salary
2. Reason for leaving for current and previous employment
3. Earlier availability date
4. Position that you are applying for
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities/references.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.