QSR Operation Manager
at First Food Services LLC in UAE - Dubai

QSR Operation Manager at First Food Services LLC in UAE - Dubai

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Job highlights

Posted on November 27, 2016
  • Experience in Hospitality & Tourism
  • Professional background in Restaurants, Food And Beverages, Hospitality / Tourism
  • Job level Managerial
  • Languages Fluent English is a Must
    Fluent Arabic is preferred

Job details

Job Description

In need of a highly motivated, energetic expert in QSR Operation Management (OM) for an International Brand(s) in Saudi Arabia and United Arab Emirates. The role of Operations Manager entails managing a Brand(s) across the country via a team of Multi-Unit-Managers (MUMs). The objective of OM is to drive operational excellence and customer satisfaction thru the mentoring/development of a strong Operations Team.

OM Duties and Responsibilities include:

• Support and manage up to 10 MUMs (100 restaurant outlets) towards the achievement of pre-set targets and previously set common goals (sales growth/ARS)

• Define overall key strategy and targets to be achieved by Operations Team

• Strategic planning and resource allocation across the Brand

• Devise and track monthly/annual sales budget and forecasting

• PNL Management

• Capture Brand leadership (sales and marketing) and smooth operation in the region/country

• Ensure all MUMs are maintaining the high-level of Brand operation standards

• Manage/oversee outlet expansion, project roll-outs, equipment replacement, and vendor relations

• Ability to instill a culture directed at People Development and Talent Identification


• College Degree / Degree in Hotel/Hospitality Management

• Fluent in Arabic/English (verbal/written)

• Minimum of 5-7 yrs QSR Management experience

• Excellent interpersonal/leadership skills

• Confident, committed and driven

• Strong negotiation and organizational skills

• Business and Technical Excellence

• Expert in PowerPoint, Microsoft Word/Excel

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