Technical Support Staff / Technical Specialist
at MEM Phil. in Philippines - Manila

Technical Support Staff / Technical Specialist at MEM Phil. in Philippines - Manila

Share this job
Apply to this job

Job highlights

Posted on November 25, 2016
  • Experience in IT & Technology
  • Professional background in IT Troubleshooting, Technical Support
  • Job level Junior/Entry Level
  • Pays salary of PHP 12,000 - PHP 18,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job details


    Works directly with customers to provide services and help resolve computing problems.

    Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.

    Provides technical leadership and training for lower level technical support analysts.

    Receives requests for computer technical assistance and problem resolution from company employees.

    Collects detailed information to categorize request in order to determine method of resolution.

    Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.

    Performs level I system administration functions.

    Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation.


Competencies


    Technical Capacity.

    Leadership.

    Collaboration Skills.

    Customer/Client Focus.

    Problem Solving/Analysis.

    Time Management.


QUALIFICATIONS:-Must be 18 to 35 years old-Graduates of any 2 or 4 year course.

(College Level,Vocational Graduate and Undergraduate, are also accepted)Must be proficient in Microsoft Office application-Average communication skills-Willing to work Full Time-Willing to be trained (No experience needed)

qualified applicants will be assigned to our working site(caloocan,quezon city,valenzuela,cubao,shaw,taft,makati)

Benefits:-FREE TRAINING-Salary: 16,000 to 20,000 base on position plus Benefits-(SSS/PHILHEALTH/PAG-IBIG)

Apply to this job
Share this job
  Report job
Share this job
Hi Erika, Reach more people by sharing this job with your network.
Feedback Feedback