at Mado Restaurant & Cafe LLC in UAE - Dubai

Supervisor at Mado Restaurant & Cafe LLC in UAE - Dubai

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Job Highlights

Posted on September 27, 2016
  • Experience in Hospitality & Tourism
  • Professional background in Restaurants, Food And Beverages
  • Job level Junior/Entry Level
  • Pays salary of AED 3,000 - AED 4,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must

Job Details

• Assist the Restaurant Manager in Interviewing, selecting, training, supervising,

counseling and disciplining outlet staff.

• Supervising the floor during meal periods to ensure that all Capella standards and

steps of service are met through all guests interactions.

• Ensuring that checklists, requisitions and proper opening and closing functions are

being completed each shift.

• Communicate effectively, both verbally and in writing, to provide clear direction to

the staff.

• Observe performance and encourage improvement where necessary.

• Ensure staffing levels for all outlets are accurate based on hotel and outlet business

levels. Organize and conduct pre-shift and departmental meetings communicating

pertinent information to the staff, such as house count and menu changes.

• Communicate with guests and employees using a positive and clear speaking voice,

listen to and understand requests, respond with appropriate actions and provide

accurate information.

• Remain calm and alert, especially during emergency situation and/or heavy hotel

activity, serving as a role model for the staff and other hotel employees.

• Ensure basic standard operating procedures for all outlets are in place and are in

compliance with Federal, state, local and Capella's own practices. ( ServSafe,

Responsible Vendor)

• Ensuring that all steps of services as outlines in training materials are being followed

on a daily basis.

• Interact positively with customers promoting hotel facilities and services. Resolve

problems to the satisfaction of involved parties. Answer telephones in a clear voice,

coordinate and document reservations. Organize special events in the restaurant

such as receptions. Maintain rapport with all departments and attend relevant


• Move throughout the facility and kitchen areas to visually monitor and take action to

ensure food quality and service standards are met. Verify temperatures, judge

appearance and taste of products and check preparation methods to determine

quality. Give guidance toward improvement and make necessary adjustments for


• Utilize computer to accurately charge customers, create forecast and revenue reports

and write correspondence. Input and retrieve data and change computer procedures

using complex series of keypunches to program system.

• Ensure that all standards and hotel cash handling procedures are me

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