Supervisor
Full time
at MADO in
Dubai, UAE
Job highlights
Posted on September 27, 2016- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 3,000 - AED 4,000 /month
(Fixed Salary)
Job details
• Assist the Restaurant Manager in Interviewing, selecting, training, supervising,
counseling and disciplining outlet staff.
• Supervising the floor during meal periods to ensure that all Capella standards and
steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are
being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to
the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business
levels. Organize and conduct pre-shift and departmental meetings communicating
pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice,
listen to and understand requests, respond with appropriate actions and provide
accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy hotel
activity, serving as a role model for the staff and other hotel employees.
• Ensure basic standard operating procedures for all outlets are in place and are in
compliance with Federal, state, local and Capella's own practices. ( ServSafe,
Responsible Vendor)
• Ensuring that all steps of services as outlines in training materials are being followed
on a daily basis.
• Interact positively with customers promoting hotel facilities and services. Resolve
problems to the satisfaction of involved parties. Answer telephones in a clear voice,
coordinate and document reservations. Organize special events in the restaurant
such as receptions. Maintain rapport with all departments and attend relevant
meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to
ensure food quality and service standards are met. Verify temperatures, judge
appearance and taste of products and check preparation methods to determine
quality. Give guidance toward improvement and make necessary adjustments for
consistency.
• Utilize computer to accurately charge customers, create forecast and revenue reports
and write correspondence. Input and retrieve data and change computer procedures
using complex series of keypunches to program system.
• Ensure that all standards and hotel cash handling procedures are me
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