Job Description

(1) Provide Customer Service to Guests

(2) From greeting and checking-in to ensuring the daily comfort of guests, a Guest Relation Officer maintains a constant presence at the front desk or lobby of Kai Suites and is available to handle all customer questions and concerns

(3) Ensue Guests are properly greeted upon arrival

(4) Handle Guest Complaints Actively listen and resolve complaints.

(5) Assist in Developing Customer Service Satisfaction Programs. Guest Relation Officers will work closely with Manager to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of guests to avoid potential issues in the future.

(6) Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.

(7) Coordinate luggage collection and storage

(8) Process check-in and check-out procedures, including reservations and financial transactions

(9) Process all necessary payments

(10) Promptly address guests' requests, like in-room dining, spa, clinic bookings, Care request etc.

(11) Ensure special guests, like elderly, children and Guest' partners receive personalized services.

(12) Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

(13) Inform Guests of all our in house Services and programs and highlight of the week (Food Menu) Conduct Tour for 1st time Guests.

(14) Promote all Kai Suites amenities, conveniences and programs offered.

(15) Work together with Concierges to ensure we comply with all standards and operating procedures

(16) Liaise with Housekeepers and all other Kai staffs to provide an overall comfortable guest experience

(17) Examine daily duties, assign tasks and check on progress

(18) Any other duties assigned.

Willing to work shift hours and on weekend.