Call Center Manager (Fast Food Industry)
at Smart Venture Recruitment & Consultants in UAE - Dubai

Call Center Manager (Fast Food Industry) at Smart Venture Recruitment & Consultants in UAE - Dubai

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Job Highlights

Posted on September 5, 2016
  • Experience in Human Resources
  • Professional background in Call Centers, Fast Food
  • Job level Experienced
  • Pays salary of AED 6,000 - AED 7,000 /month
    (Fixed Salary)
  • Languages Fluent English is a Must
    Conversational Arabic is preferred

Job Details

Managing the daily running of the call centre and delivery business, including sourcing equipment, effective resource planning and implementing call centre strategies and operations, managing bike drivers;

Carrying out needs assessments, performance reviews and cost/benefit analyses;

Setting and meeting performance targets for speed, efficiency, sales and quality;

Ensuring all relevant communications, records and data are updated and recorded;

Maintaining up-to-date knowledge of industry developments and involvement in networks;

Monitoring random calls to improve quality, minimise errors and track operative performance;

Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;

Reviewing the performance of staff, identifying training needs and planning training sessions;

Recording statistics, user rates and the performance levels of the centre and preparing reports;

Handling the most complex customer complaints or enquiries;

Organising staffing, including shift patterns and the number of staff required to meet demand;

Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;

Forecasting and analysing data against budget figures on a weekly and/or monthly basis;

Need to be tech savvy and understand marketing/sales strategies to promote the business;

Need to be Social Media Savvy.

Must have Call Center experience in the Fast food industry.

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