JOB DESCRIPTION

• Provides multi-skill/function type of support through various communication methods (phone calls, e-mails, chats)

• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with supported products.

• Manage the customer service mailbox or CRM tool to address concerns of customers and other internal departments.

• Customer service orientation; Commitment to providing resolution to customer issues on the first pass.

• PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers. 1. Proficient in MS Office tools (Excel, Word, Powerpoint, MS Viso, etc.)

QUALIFICATIONS

• Bachelor's Degree in business OR equivalent experience

• Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred; 1-2 years job related experience

• Ability to resolve customer issues related to operational needs and initiate escalation process if needed

• Ability to provide info to customers in a courteous, polite and professional manner.

• Effective interpersonal written and verbal communications skills

• Strong attention to detail

• Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers

• Excellent English communications skills

• Business level proficiency in Spanish (both verbal and written)

Visit us at 2F Bldg. H UP-Ayala Land Technohub, Commonwealth Avenue, Diliman, Quezon