Mandarin Speaking Customer Service Representative
at Reed Elsevier Shared Services Philippines in Philippines

Mandarin Speaking Customer Service Representative at Reed Elsevier Shared Services Philippines in Philippines

Share this job
Apply to this job

Job highlights

Posted on November 10, 2016
  • Experience in Customer Service
  • Professional background in MANDARIN, bilingual, Customer Support, Multilingual
  • Job level Junior/Entry Level
  • Languages Fluent English and Mandarin is a Must

Job details

JOB DESCRIPTION

- Provides multi-skill/function type of support through various communication methods (phone calls, emails, chats)

- Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with supported products.

- Manage the customer service mailbox or CRM tool to address concerns of customers and other internal departments.

- Customer service orientation; Commitment to providing resolution to customer issues on the first pass.

- PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers. 1. Proficient in MS Office tools (Excel, Word, Powerpoint, MS Viso, etc.)


QUALIFICATIONS

• Bachelor's Degree in business OR equivalent experience

• Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred; 1-2 years job-related experience

• Ability to resolve customer issues related to operational needs and initiate escalation process if needed

• Ability to provide info to customers in a courteous, polite and professional manner.

• Basic PC knowledge, working knowledge of Windows operating systems, Internet, and mainstream web browsers

• Excellent English communications skills

• Business level proficiency (both verbal and written): Mandarin


Visit us at 2F Bldg. H UP-Ayala Land Technohub, Commonwealth Avenue, Diliman, Quezon City.

Apply to this job
Share this job
  Report job
Share this job
Hi Reed, Reach more people by sharing this job with your network.
Feedback Feedback