Hotel Front Office Manager
Full time
at Grand Central Hotel LLC in
Dubai, UAE
Job highlights
Posted on December 1, 2019- Professional background in
- Job level Managerial
Job details
Job Description
We are looking for a Front office manager to manage our reception area. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Train, supervise and support office staff, including receptionists, bell boy and drivers
- Schedule staff monthly shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Ensure company's policies and security requirements are met
Requirements
- Proven work experience as a Front desk manager or Reception manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Required qualifications
Bachelors degree
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