Operations Manager

Furless Group, a rapidly growing beauty brand encompassing Furless Permanent, The Trading Corner, and Furless Beauty Institute, is seeking a seasoned Operations Manager for Furless Beauty Institute. This role requires leadership and expertise in all aspects of operations, sales management, education, compliance, and administration within a high-caliber beauty vocational training institute. The ideal candidate will have direct experience administering internationally recognized beauty programs such as CIDESCO, CIBTAC, and ITEC. They must be adept at managing teams, driving sales, overseeing administrative functions, and ensuring the highest standards of education and regulatory compliance. The position includes managing the Dubai-based facility, with opportunities to expand to the GCC market. Reporting to the CEO, the Operations Manager will collaborate with departments such as Sales, Marketing, and Finance. KEY RESPONSIBILITIES: Provide development, guidance, and leadership to the education, sales, and administrative teams, creating a high-performing culture focused on student success and operational excellence. Inspire and manage instructors and staff, ensuring alignment with institutional goals through performance reviews, KPI setting, training, and skills development. Drive team collaboration and mentorship to establish a culture of continuous learning and innovation across the institute. Act as a senior leadership team member, contributing to strategic planning, growth initiatives, and cross-functional coordination. 2) Sales and Administration Oversight Lead the sales team, ensuring they meet enrollment and revenue targets through effective training, coaching, and strategic planning. Oversee the administrative team to ensure operational efficiency, effective record management, and student satisfaction throughout the enrollment and education process. Collaborate with Sales and Marketing to align strategies with the institute’s growth and promotional goals. 3) Operations and Compliance Strategically design and implement educational programs that meet international standards, including CIDESCO, CIBTAC, and ITEC. Ensure full compliance with all local and international regulations, including KHDA, DHA, and other governing bodies. ● Lead curriculum development, integrating trends and industry advancements, while ensuring adherence to compliance standards. Manage the efficient scheduling of classes, instructors, and training/treatment rooms to optimize facility use. ● Analyze data to assess business performance, identify opportunities, and recommend improvements to meet operational goals. Develop, monitor, and oversee budgets, P&L, and expense reports to ensure financial accuracy and accountability. 4) Educational Content and Student Experience Ensure course content is innovative, engaging, and aligned with industry demands to attract and retain students. ● Oversee the development and maintenance of the online education platform, improving accessibility and learning outcomes. Enhance the student experience by addressing challenges related to education and personal development, ensuring successful progress toward graduation and licensure. Organize and execute industry events, guest lectures, and networking opportunities to enrich the educational journey. 5) Compliance and Quality Assurance Maintain compliance with regulatory and accrediting bodies, ensuring the institute adheres to the highest operational and educational standards. Conduct regular audits of student records, instructor qualifications, and classroom performance to assure quality and compliance. Stay up-to-date with changes in regulations and implement updates to policies and procedures as needed. Ideal Candidate Qualifications Experience : 8–10 years in vocational beauty education, operational management, and compliance oversight within beauty training institutes. Expertise : Advanced knowledge of CIDESCO, CIBTAC, and ITEC standards and a track record of successful compliance management. Education : Diploma in esthetics/skin care required; Bachelor’s or associate degree is advantageous. DHA Allied Health Professional licensure is a plus. Leadership : Proven expertise in leading diverse teams, including sales, education, and administration, with a collaborative and proactive approach. Sales Acumen : Strong ability to drive and manage sales performance, supporting team growth and achieving revenue goals. Technical Skills : Proficiency in Microsoft Office Suite, Excel, Power Point, and digital platforms for learning and analytics. Communication : Exceptional verbal and written communication skills, with a strong focus on detail and client service. Adaptability : Ability to work flexible hours, including weekends and evenings, as needed. Valid UAE driver’s license required. #J-18808-Ljbffr