Service Advisor - Automotive (225-630)

Join to apply for the Service Advisor - Automotive (225-630) role at TALENTMATE Join to apply for the Service Advisor - Automotive (225-630) role at TALENTMATE Job Description We are searching for a knowledgeable and experienced Service Advisor to join our dedicated automotive service team. As a crucial link between our customers and our automotive technicians, the Service Advisor will be responsible for understanding the customer's needs, providing accurate service recommendations, and overseeing the service process from start to finish. The ideal candidate should possess excellent communication skills, strong automotive knowledge, and a passion for providing outstanding customer service. This role demands an individual who thrives in a fast-paced environment and is committed to delivering exceptional support to our clients while maintaining a positive and professional attitude. Job Description We are searching for a knowledgeable and experienced Service Advisor to join our dedicated automotive service team. As a crucial link between our customers and our automotive technicians, the Service Advisor will be responsible for understanding the customer's needs, providing accurate service recommendations, and overseeing the service process from start to finish. The ideal candidate should possess excellent communication skills, strong automotive knowledge, and a passion for providing outstanding customer service. This role demands an individual who thrives in a fast-paced environment and is committed to delivering exceptional support to our clients while maintaining a positive and professional attitude.Responsibilities Greet customers promptly and courteously as they arrive at the service center. Listen to customers' concerns and accurately diagnose automotive issues they are experiencing. Provide clear and detailed service recommendations based on vehicle diagnostics. Act as a liaison between customers and the automotive service team during repairs. Maintain communication with customers regarding service status and potential delays. Ensure all required documentation and paperwork for service and repairs are completed accurately. Coordinate with parts suppliers to ensure parts availability and timely service delivery. Advise customers on recommended vehicle maintenance schedules and repair options. Facilitate discussions with customers on any additional repairs that may be needed. Generate detailed work orders for the repairs as per company guidelines. Maintain a professional appearance and demeanor at all times in a customer-focused environment. Follow up with customers post-service to ensure satisfaction and retention. Requirements High school diploma or equivalent is required; automotive degree preferred. Proven experience as an automotive service advisor or in a similar customer service role. Strong understanding of automotive maintenance and repair processes is essential. Excellent interpersonal and communication skills are required for this role. Ability to explain complex technical concepts to non-technical customers effectively. Proficiency in using automotive shop management or customer relationship management software. Ability to work in a fast-paced environment and manage multiple customers simultaneously. Job Details Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.Report Similar Jobs Legal Consultant (225-703)Talentmate Relationship Officer (225-703)Talentmate Commercial Account Executive (225-703)Talentmate Sales Executive Talentmate Welding Fabrication Supervisor Talentmate Sales and Marketing Manager Talentmate Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TALENTMATE by 2x Sign in to set job alerts for “Service Advisor” roles. Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Service Advisor

Al-Futtaim Automotive

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Trading Enterprises Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Service Officer-Corporate Office Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS SERVICES MIDDLE EAST DWV LLC We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr