Customer Service Advisor

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS Internal Firm Services Other Management Level Associate Job Description & Summary At Pw C, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at Pw C, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients. Position summary To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office. Eligibility to Apply: This role is eligible only for Emirati Nationals with a family book. Primary duties and responsibilities Financial Adhere to the allocated budget for the administrative function of the office Customer Greet visitors, arrange relevant passes, and ensure all callers and visitors are dealt with promptly, courteously, and accurately. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room, and assisted with parking if relevant. Internal Process Assist with the visitor check-in process Maintain visitor and caller logs Coordinate with the mailroom for outside delivery/courier services with the help of Office administrators Answer queries from visitors and callers and refer them to the appropriate person Perform general maintenance of the reception area Coordinate with Security where relevant Support office manager in events planning and organization Act in accordance with regulations Perform other administrative duties as required Learning and Growth Work towards being a high-quality internal service provider and ensure that all administrative support requirements are being met Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed Education High school certificate (equivalent) or Bachelor's degree Language Fluency in spoken and written English; proficiency in Arabic is an advantage; French is a plus. Overall Experience Min 3 years of experience in customer service related role such as front desk or receptionist role Specific Skills Experience with a professional services firm is an advantage Strong organizational skills Excellent oral communication and interpersonal skills Must possess a professional telephone manner Demonstrated ability to work under pressure Demonstrated ability to work on own initiative Demonstrated team player Must possess a warm, friendly, and professional demeanor Basic PC skills on Excel and Word Basic keyboard skills (at least 25 wpm) Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required Yes Job Posting End Date June 5, 2025 #J-18808-Ljbffr