Operations Manager

Responsibilities: Checking everyone's daily task list, ensuring everyone fills it and submits on a daily basis, operations pro and drivers. Ensuring distribution of workload, being cc'd in all emails, and ensuring no delay in response to clients or sales. Being present in all handover meetings and ensuring no confusions are there. After work comes to operations, making an introduction call to the client, introducing the ops team, and ensuring all update-related calls come to him and not the sales. Making milestone calendars for the clients and ensuring all projects are completed on time; in case of delays, management and clients must be reported with reasons. Talking to free zones and addressing cases that are stuck or when mistakes happen from their side. Meeting irate clients, calming them down, and finding solutions with our supervision. Ensuring no delays of payment updates from accounts to the operations team. Ensuring no waste of time for the operations team due to interference from sales; ensuring all processes are followed for each project and nothing is missed. Conducting feedback calls to clients once the work is done. Functional Skills: Knowledge of statutory requirements in UAE. Good communication skills - verbal & written. #J-18808-Ljbffr