Relationship Manager-Priority Banking(Outsource)

Relationship Manager-Priority Banking (Outsource) United Arab Emirates Job Description Role: Portfolio Relationship Manager – Priority Banking Division: Retail Banking RESPONSIBILITIES: Client/Business Acquisition: Generate new business through marketing activities, gold center contacts, and existing networks. Channels Cooperation: Collaborate with various channels to enhance service delivery. Management of Service Delivery: Ensure high-quality service to clients. Control and Risk Mitigation: Evaluate client risk profiles and ensure compliance with policies. Increase team revenue and productivity via cross-selling and up-selling remotely. Acquire new-to-bank customers. Identify potential expansion locations. Convert inbound and outbound leads into sales. Build strong trust relationships with key customers. Maintain a loyal customer base and referral network. Promote financial products remotely. Collect required information and data for client evaluation. Assess clients’ ability and appetite to handle risks. Refer clients to other channels based on their needs. Implement Priority Banking services smoothly across branches. Retain customers through complaint resolution, account closures, and inquiries remotely. Gather ad-hoc customer feedback remotely. Review credit applications. Adhere to processes and procedures. Ensure proper documentation. Identify error trends and recommend process improvements. Specialist Skills / Technical Knowledge, Technical Competencies Required for this role: University degree or recognized professional certificate. Minimum three years' experience in financial analysis, markets, investment, wealth management, or financial planning. Detailed knowledge of ADIB’s Retail Banking products & services. Experience in sales, product development, or wealth advisory to priority banking customers/retail HNIs. Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures. Knowledge of UAE banking practices, regulations, and risks. UAE Financial Rules & Regulations Certification. International Certificate in Wealth and Investment Management (Level 3). Good knowledge of competitors in the local market. #J-18808-Ljbffr