Reservation Manager - UAE National

Job Description We are currently seeking a Reservations Manager - UAE National who is a passionate and dynamic guest-focused revenue professional, committed to delivering exceptional customer service and providing creative solutions to our guests. As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Key Responsibilities: Provide full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude, and anticipate clients' needs. Ensure thorough application of room reservations and group reservations procedures. Understand and follow operational procedures, maintaining awareness of guest profiles through the system. Demonstrate complete product knowledge, understand rate structures, and apply rate management effectively. Maintain all administration procedures in accordance with hotel and company standards. Contribute positively to all sales activities within the hotel and maximize sales opportunities. Answer all incoming calls as per company standards, input faxed information into the system, and confirm requests correctly within 24 hours. #J-18808-Ljbffr