Fintech Operations Manager

Job Title: Finance & Operations Executive Job Location: Onsite - Dubai (Business Bay) Working Days: 5 Days (Mon - Fri) About the Role We're hiring a Fintech Operations Manager to handle day-to-day transaction monitoring, issue resolution, partner coordination, and reconciliation. The role requires a hands-on operator who can manage failed orders, ensure timely refunds, and own the reconciliation of internal platform data against external partner records. Key Responsibilities Monitor real-time/live and batch transaction flows. Investigate failed/stuck orders and manually verify them with external platforms. Take action on refunds, reversals, and exceptions using internal tools. Be the primary point of contact for operational issues with external partners. Escalate and follow up on critical order failures or support requests. Build strong working relationships to ensure fast issue resolution. Reconcile transactions between our platform and all external partner systems. Identify mismatches or exceptions and work with internal/external teams to resolve them. Ensure reconciliation is accurate, timely, and audit-ready. Work closely with product, tech, and customer support teams to improve workflows. Provide feedback to reduce manual work and increase reliability. Maintain logs of transaction issues, partner communications, and refunds. Generate weekly reports on failures, escalations, and reconciliation gaps. Requirements 3+ years in fintech operations, reconciliation, or partner/vendor management. Strong understanding of transaction flows and financial data matching. Hands-on experience in refunds, escalations, and reconciliation processes. Excellent communication and coordination skills. Proficiency in Excel required, G-Suite, SQL knowledge is a plus. Collaboration: Strong communication skills to work effectively within distributed teams. Proactive Learning: A proactive approach to adopting new tools, technologies, and methodologies. Independence & Team Goals: Ability to work autonomously while staying aligned with broader team objectives. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Business Consulting and Services Referrals increase your chances of interviewing at Biz Daddy by 2x Get notified about new Operations Manager jobs in Dubai, Dubai, United Arab Emirates . #J-18808-Ljbffr