Guest Relations Executive - Russian Speaking

Guest Relations Executive - Russian Speaker One year of work experience in a hotel is required. Responsibilities: Ensure and provide flawless, professional, high-class guest service experiences. Analyze customer feedback and provide guidance to improve the hotel’s overall rating. Respond to guest needs and anticipate unstated service requirements. Job brief: We are seeking a Russian-speaking Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay. Responsibilities include greeting clients, coordinating check-ins, informing them about hotel facilities, and ensuring excellent customer service from front-desk staff. Ideal candidates have hospitality experience, are familiar with hotel procedures, and possess strong communication skills to resolve issues promptly. Ultimately, you will manage guest services and uphold the hotel’s image by ensuring guest satisfaction. Additional Responsibilities: Provide upscale guest service throughout the stay. Greet clients upon arrival and oversee check-in/out procedures. Coordinate luggage handling and ensure room readiness. Address guest requests and resolve complaints. Offer personalized services to special guests. Communicate effectively with guests and staff, follow up on concerns. Inform guests about hotel amenities and promote services. Manage the guest relations team, appraise performance, and produce reports. Coordinate with operational departments to ensure guest comfort. Analyze feedback to improve ratings and recommend local attractions. Build relationships with regular clients. Requirements and skills: Proven experience as a Guest Relations Manager or similar role. Knowledge of hotel management best practices and relevant laws. Experience with Hotel Management software (PMS). Fluency in English and Russian; additional languages are a plus. Excellent communication, active listening, and customer service skills. Strong problem-solving, multitasking, and leadership abilities. Flexibility to work hours as needed. Professional appearance and sense of responsibility. Degree in Hospitality Management, Tourism, Business Administration, or related field. #J-18808-Ljbffr